PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
LEAD TIMES PROVIDED ARE ESTIMATES. PROJECTS MAY GO LONGER OR GET DONE FASTER. Calling every other day to check the status of a project that has been with us for 3 days only slows down the progress on everyones project. Excessive calls and text may be subject to a 10% “annoyance fee”.
Optics Coating may void your original equipment manufactures warranty. Most quality Optics have zero issue in the cerakoting process. Check with your optics manufacturer prior to shipping. Charger Arms LLC will not be responsible for optics damaged in the process of coating.
Charger Arms LLC is not responsible for damages or loss incurred during the shipping of your item/part. Any damage claim must be addressed through the shipping company that was used to deliver your item/part to Charger Arms LLC We recommend that all items/parts are well packaged with padding and insured with your shipping carrier. Please be sure to enclose a copy of your completed order form with your shipment. Insurance is available on return shipments
Warranty and Returns:
Anything that we work on, finish or build is covered by our limited lifetime warranty. If your firearm finish ever cracks, peels, chips, or breaks as a result of our workmanship, we will repair, replace, or refinish it at no cost to you, to and from shipping included. We cannot cover excessive wear from normal use (i.e. holster marks, blemishes from dropping or abuse, etc.). We also cannot warranty guns that are used in a police or military application. Our return policy is that if you are unhappy with our work, or with any products you receive from us, please feel free to contact us, and we will correct the issue right away. If you decide you do not want any product you buy from us, we will accept returns within 15 days of you receiving the product, given the items are in an unaltered from the condition we shipped it in. Returns for 100% store credit or refund less 15% restocking fee. All items must be in “new, unaltered, and unused condition”. Products cannot have been installed or used in any fashion. Definition of new, unaltered, and unused condition is:
- Without showing any signs of wear or damage.
- Must contain original packaging in the same condition it was shipped. Products without original packaging will be refused. Original packaging that is torn or damaged will be charged a 15% restocking fee.
- Cannot have been installed, used, or test fit in any way.
Refunds are contingent upon inspection of item(s) once we receive the return.
Please do not attached the shipping label directly on the packaging for the product. Placing it inside another box will help ensure safe arrival of product. If the factory packaging for the returned is not intact, has been tampered with, or is obscured by tape, shipping labels, etc a higher restocking fee may be assessed. We suggest using the same packaging and boxes that were used in the original shipment if at all possible.
Products returned with missing parts, damage, or in unsellable condition due to customer tampering, use, etc will result in a higher restocking fee or may not be accepted for a return at all.
The original sales receipt or invoice must accompany all returns and include a message from the customer stating if they would prefer a store credit or a refund to the card used at the time of purchase less a 15% restocking fee. Failure to indicate how you’d like the return processed will result in a store credit being issued.
Typographical Errors
If a product is mistakenly listed at an incorrect price, Charger Arms LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price.
No sales of magazines with a capacity greater than 10 rounds to CA, CT, IL (Cook County), MA, MD, NY, VT and HI (Handguns Only). No sales of magazines with a capacity greater than 15 rounds to NJ & CO.
Orders shipping to CA, CO, CT, HI, IL (Cook County), MA, MD, NJ, NY, VT containing prohibited magazines will be canceled and a 15% Restock Fee Assessed.
All sales of firearms and ammunition are final, and returns are not accepted unless prior approval is given.
Once a firearm is transferred to a customer Charger Arms will not accept a return or exchange.
Firearms are subject to a minimum of 15% restocking fee if authorized for return due to the additional paperwork required.
Charger Arms is not responsible for the reimbursement of any shipment costs or transfer fees due to a firearm being returned.
Sales and Service Policies
Charger Arms, LLC is a federally licensed firearms dealer. We have several policies above the federally required laws that we must follow.
Payments, Refunds, and Fees
The following fees will be charged for cancelled orders, layaways, and bad checks:
- Special-order firearm or group buy: 20% of the firearm’s price.
- Custom Builds: 20% of the firearm’s price or $500, which ever is greater.
- Layaway: 20% nonrefundable deposit paid by cash, USPS MO, or personal check, with the remainder due within 60 days. Failure to pay in full results in forfeiture of deposit.
- NSF check fee is $35.
Storage
Charger Arms LLC offers firearms storage for customers. We proudly offer free storage for service members during their deployment.
Long Term storage in our safe will cost $10/ mo. on the first gun and $5 for each additional firearm. Firearms must be returned to original owner or a 4473 will be completed for each firearm. Payment of storage can either be paid at beginning of storage or when firearms are picked up. Firearms will not be released until storage fees are paid. Firearms not picked up after storage period will begin the abandonment process.
Order Abandonment Policy
Orders placed with Charger Arms LLC. that have been paid and not picked up for a period of 1 year will be considered abandoned at the customers expense and will be restocked after all means to contact customer have failed, which include telephone and written communications. Exceptions are on Title II weapons that are pending transfer on an ATF Form 3, 4 or 5.
